Questions and answers
Straight answers about virtual coins, the level ladder, badges, the browser demo and your account. If yours isn't here, ask us.
Coins and money
Is Play Trophy gambling?
No. Play Trophy is a social casino game played with virtual coins. You can't bet real money, you can't win real money, and nothing you earn can be withdrawn. It is entertainment only.
Do coins have any cash value?
No. Coins are play money that exists only inside the game. They can't be sold, exchanged, cashed out or turned into prizes.
Can I buy coins on this website?
No. The website doesn't sell coins or anything else, and it never asks for card details.
What happens when my balance runs low?
You can top up for free. When you don't have enough coins to start a round, a free top-up of 1,000 coins becomes available after a short wait. Daily bonuses and challenges add more.
Will doing well here help me at real casinos?
No. Results in a social game say nothing about how you would do at real-money gambling, where the odds and the stakes are completely different.
Levels, badges and challenges
How do I level up?
Earn trophy points. Every point from every game and challenge adds to one total, and each level unlocks at a fixed total, from 1,000 points for level 2 up to 50,000 for level 10.
Can I lose a level?
No. Your points total only goes up, so a level, once reached, is yours to keep.
Can I pay to skip a level?
No. Levels can't be bought. The only way up the ladder is to play.
What are badges for?
Badges mark particular things you've done, such as a line of five tiles or a three-step chain. They sit in your badge cabinet from level 6 and are there for the fun of collecting them.
What if I miss a daily challenge?
Nothing happens. A new set appears the next morning, and you keep everything you already earned.
The Trophy Match demo
Is the demo on the home page the same as the app?
It uses the same rules and points table: a 6 by 6 board, five tile types, 12 moves a round and 10 trophy points to 1 coin. The app adds more boards, challenges and the full ladder.
Where is my demo balance stored?
In your own browser, using local storage. Nothing is sent to us. Clearing your browser data resets the balance to 5,000 coins and locks the demo badges again.
Are the tiles random?
Yes. New tiles are drawn at random with equal chances for each kind. The game never steers tiles to make a round look close.
Can I play with a keyboard?
Yes. Tab to the board, use the arrow keys to move, press Enter or Space to pick a tile, then press Enter on a neighbouring tile to swap them.
App and account
Who can play?
Adults aged 18 and over. We ask you to confirm your age on this website and in the app.
Which devices are supported?
Play Trophy is an Android app available from Google Play.
Why should I create an account?
An account keeps your level, badges and coin balance safe if you change phones or reinstall the app. Signing up is free and only needs an email address.
How do I delete my account or data?
Send us a request through the contact page using the email address on your account, and we'll confirm once it's done. The privacy policy explains what we hold and for how long.
Still curious?
Write to us and we'll answer by email. You can also read the terms and the privacy policy.
